A Boeing Jet or a Rolls Royce, which is more excellent in design and functionality?
I am talking in terms of precision and accuracy. What’s the difference?
Quality Assurance 101. Today I’d break down a key concept. It’s in finding excellence in the Ying-Yang between Precision and Accuracy.
Let me break it down. Did you know that the odds of dying in a car crash is one in a 5,000 highway trip? But for a plane crash, it is one for every 1.2 million flights, with odds of dying to be one in 11 million. Where am I going to with this?
There’s so much we can do with data.
Only big data analysis, process flow charting, econometrics and mathematics can be used to predict outcomes with this level of certainty and probability. But how can this help your business?
Whether life or business, you can climb rightly, a wrong ladder. You can climb rightly all the right ladder only to realize that it has been leaning on the wrong wall. You can do all the right things and still end up in the wrong place of life, business or your product. You don’t have to always be precise, just be accurate. A lot of people are precise (close up and together, to the bandwagon) but not accurate (far from main target). That’s called being precise, but not accurate. Accuracy is the “ish”. That’s what life desires for success. But for excellence you must be both.
There is no excellence without precision and accuracy combined. Data would help you measure the degree of both graphed in time. In management, the highest level of excellence is measured mathematically through Six Sigma. Perfection is an infinite chase but excellence can be reached. But the trick is to aim for excellence and if you fail, you’d at least land on excellence. Excellence is the most powerful competitive advantage, especially in today’s world that lacks it. Most of us are far behind. In our country and world of gross mediocrity, it should inspire us to know that there are companies in the world with 1 million assembly line products daily and no defect in any. Now that’s excellence. There are only a few companies in the world with that level of excellence (Bank of America, Amazon, and Nestle). Six Sigma is a math concept and also a management methodology which allows companies to use data to eliminate defects in any process to near perfection. I pray a Nigerian company gets here.
For a process to have achieved Six Sigma, a process must not produce a defect – that is anything outside of customer specifications – more often than 3.4 times per million opportunities. Only a few companies
It’s better to be accurate than precise. But it is the precision in the consistent accuracy inherent in crafted goods that endows them with lasting value. It is hard to imagine the excellence of Mona Lisa’s painting by Leonardo Da Vinci, Picasso’s, Guernica, any of Michelangelo’s work, or Andre Le Notre laying out the exquisite landscape designs for Vaux-le-Vicomte, and later the magnificent Chateau de Versailles. You think of these guys with no sophisticated software, no high hill to stand on, no helicopter to fly in, and no drone to show him the complexities of the terrain. Yet they did, and with extreme precision, accuracy, and high style. The world still needs this kind of habits.
Quality and excellence should be the tray upon which you serve your product. This requires a consistent loop of processes. Every member of your team and your job is to adjust consistently to circumstances with technical precision and artful grace so that every patron has a wonderful experience. This is the orgasmic climax of quality initiating a brand’s birth in its truest purpose, to serve what it promises accurately.
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